Interacting in the New Normal: Cultivating Awareness
As we start to re-open in many areas and progress to Phase 2, remember that none of us have the same circumstances, some may be anxious while others are excited about it. Property Management can be an exceptionally tricky business to navigate during this stressful transition. Try to be cognizant of residents, staff, and vendors.
Remember that …
Some people don’t agree with the state opening…
Some people are still planning to stay at home…
Some are still scared of getting the virus and a second wave happening…
Some are sighing with relief to go back to work knowing they may not lose their business or their homes…
The point is, everyone has different viewpoints/feelings and that’s okay. We have to understand that and be respectful of each other.
A good thing to practice is alternatives to a handshake. A wave or a thumbs up is a great way to greet your residents and contractors. Smiling may sometimes be difficult to convey when your mouth is hidden behind a mask but your eyes smile with you and most people will pick up on your positive and welcoming attitude. Eye contact and saying a little something such as, ‘I am sorry I am not shaking hands right now but I am so glad to see you and am here to assist you with your needs,’ goes a long way.
Times are uncertain however they will not be uncertain forever. People adjust differently. And with Property Management it is always better to err on the side of caution.
Consider sending out communications to your residents using the email blast feature of your Unit Connect Software. Let them know that some areas will be reopened such as outdoor spaces like playgrounds. Inform them about the limited capacity for some of those spaces. Perhaps use the email blast feature to let them know about all the special protocols you have been taking to protect them and let them know that their health and safety are your number one priority.
Use painters tape to indicate the correct social distance in elevators, hallways, and clubhouses. Set up furniture in common areas 6 feet apart and hang signs in those areas with the social distancing guidelines. Think about reopening your common spaces for one scheduled event instead of not opening them at all. One event allows your team to properly set up and disinfect the pace before and after use. Many individuals who live alone are feeling isolated and depend on a little company and interaction.
Consider hanging posters in the bathrooms, kitchen, and laundry areas regarding proper handwashing techniques. Provide disposal containers for used personal protective equipment like gloves and masks.
Schedule lease signings and other appointments one at a time and limit the meeting times so that each person can have a turn.
Adopting some of these practices will not only help your staff, tenants, and contractors feel at ease, they will help you as well. People will be thankful and feel comforted that you took the time to consider them.
